We want you to be happy with your order. This page explains what to do if something is not right, or if you change your mind.
Changing your mind
You can return an item within 30 days of delivery, provided it is unopened, unused and in its original, undamaged packaging with any seals intact. Because our products are foods, we cannot accept the return of items that have been opened or whose seal or box has been damaged after delivery, for health and hygiene reasons.
To arrange a return, email sales@maccun.co.uk with your order number before sending anything back. You are responsible for the cost of returning the item, and the original delivery charge is not refunded.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty or is not what you ordered, please email us within 7 days of delivery with your order number and a photo of the item and its packaging. Once we have checked the details, we will send a replacement or give you a full refund, including the delivery cost. This does not affect your statutory rights.
How refunds are made
When your return reaches us, we will inspect it and email you to confirm whether your refund has been approved. Approved refunds are made to the original payment method within 14 days. Your bank may take a few further working days to show the money in your account.
A partial refund may be given if an item comes back used, damaged or incomplete for reasons that are not our fault, or if it is returned more than 30 days after delivery.
Refused international parcels
If a parcel sent outside the UK is refused because customs duties or import taxes were not paid, the refund rules on our Delivery Policy apply.
Need help?
Message us on WhatsApp +44 7543 282636 or email sales@maccun.co.uk and we will get back to you as soon as we can.